Scenario Overview
Consider yourself as part of a team responsible for managing the operations of an emergency department of a public hospital. The emergency department has received feedback from patients suggesting that the patient wait times need to be improved. The value stream map of the cu
ent operations is shown in the attached diagram.
c) Analyse, select and apply systems modelling tools in integrating, optimising and enhancing business processes within contemporary organisations
d) Synthesise technological and non-technological solutions to business problems that promote integration and that optimise whole-of-enterprise operations
Brief_Written Report Page 2 of 6 “You have been tasked with improving patient turnaround time by reducing the cu
ent time to half”. To complete the task you are required to “identify the various System Archetypes that affect the operations of the hospital and the emergency department itself” and based on the archetypes, develop a future State Value Stream Map of the emergency department. You will require to identify and critically analyse the intended and unintended consequences, recommending holistic solutions that will optimise the operations of the emergency department without compromising the performance of other functions of the hospital.
Suggested format:
Main Discussion;
2.1. Identification and analysis of those System Archetypes that may impede
performance
In this section, you ONLY need to focus on ONLY those system archetypes which you
elieve they may impede the performance of the emergency department of this public
hospital in its cu
ent situation. For this you will need to focus on the provided State Value
Stream Map (VSM).
Please make sure to highlight all the references for all the used information where required
and necessary.
2.2. Analysis of the cu
ent State VSM of the emergency department based on
System Archetypes
In this section, you will need to simply discuss and analyse what the CURRENT State VSM
of the emergency department is indicating/showing based on the System Archetypes that
you have already learnt in this subject. You will need to review your lecture notes about
the System Archetypes.
Please keep in mind that you ONLY need to focus on those system archetypes which can
help and support you to analyse the cu
ent state VSM.
Please make sure to highlight all the references for all the used information where required
and necessary.
2.3. Recommend new State VSM with desired reduction in patient turnaround
time
Based on the above-mentioned discussions in sub-sections 2.1 and 2.2, in this section, you
equire RECOMMENDING your newly proposed State VSM, which supports the emergency
department of this hypothetical public hospital with desired reduction in patient turnaround
time.
4
IMPORTANT NOTE: You will require to DRAW the newly proposed VSM (hand drawn OR by
your laptop and any application) and insert it in this section as a “Figure”.
Please keep in mind that you will need to first introduce your newly proposed State VSM
and then number and label (e.g. Figure 1: New Proposed State VSM) it appropriately. Finally,
you will need to explain and discuss the Newly Proposed State VSM in-detail and in a more
clear way.
Please make sure to highlight all the references for all the used information where required
and necessary.
2.4. Discussion on intended and unintended consequences of the modified
system
Based on the above-mentioned discussions and analysis, highlight and discuss any
intended or unintended consequences of the newly proposed State VSM on the emergency
department.
Please make sure to highlight all the references for all the used information where required
and necessary.
4. Recommendations
In this section, you will need to recommend holistic solutions (2-3 recommendations) that
will optimise the operations of the emergency department without compromising the
performance of other functions of the hospital.
Please make sure to highlight all the references for all the used information where required
and necessary.
12 May-1345-DeanBliss-TrackA rev1
Value Stream Map – Emergency Room
Wait
Out Patient
Registration
Taken to ER
Room
Nurse
Examines
Patient
Doctor
Examines
Patient
Nurse
ings
Medical
Supplies
Doctor Treats
Patient
Patient Goes
Home
Patient
Hospital
Records
Attending
Nurse
Attending
Physician
Material Flow
Information Flow
Go to
Waiting
Area
Wait Wait Wait Wait
Insurance
Company
Departing
Instructions
Wait
Available Room
Patient history
Vital Statistics
Patient history
Vital Statistics
Treatment
Information
Diagnosis &
Supply Needs
Treatment
Information
Insurance Info
Nature of Injury
Patient history
Patient Info
Patient ready
for Treatment
Patient history
Vital Statistics
Diagnosis &
Departing Inst.
Departing
Instructions
Source: http:
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The post Scenario Overview Consider yourself as part of a team responsible for managing the operations of an emergency department of a public hospital. The emergency department has received feedback from patients suggesting that the patient wait times need to be improved. The value stream map of the cu ent operations is shown in the attached diagram. c) Analyse, select and apply systems modelling tools in appeared first on My Blog.